Vision Research Inc.

Training Quality service is critical to maintaining and growing client business in our industry. At VRI, we believe training our staff in every facet of interviewing is the fundamental reason for our success. TSR Training Our Telephone Survey representatives follow training methods outlined by industry leaders, including: Complete Customer Care training Employee Standards training Mentoring Role playing exercises Technical training
Project Control Regularly Scheduled Team meetings Ongoing Project Evaluation
Quality Control Supervisor to staff ratio is 1-10 Daily monitoring and coaching ( Depending clients specs, 15% of all interviews are monitored) Remote monitoring ( Clients are able to listen to interviews being conducted via our remote monitoring system) Quality call standards ( All staff are trained to be polite and professional while accurately conducting data collection) Measuring Quality with the Client Preliminary Data Transfer for Client’s review Daily Data Cleansing and Review